What to do if your visits to the doctor are not listed in your Helsi personal account

In early May 2023, some media and social networks published complaints from Ukrainians that fake records had appeared in the Helsi electronic medical service. The Ministry of Health of Ukraine explained what to do.

What is helsi.me?

This is an electronic medical system created for patients, doctors, public and private medical institutions.

HELSI is for patients:

• The ability to easily find and choose a doctor;
• Quick online appointment for yourself and your family members;
• Access to your electronic medical record (EMR);
• Instant test and diagnostic results in the patient's office;
• Access to doctor's prescriptions and treatment plan.

HELSI for doctors:

• Maintaining patient records and EHR;
• Prompt receipt of diagnostic and test results;
• Use of clinical protocols;
• An office for receiving patients.

HELSI for medical events:

• Comprehensive automation of a medical institution;
• Ability to customize Helsi to the needs of the medical institution;
• Functionality for participation in the reform (assignment of patients to doctors, registration of declarations with patients);
• Monitoring and management statistics for managers;
• Formation of current reporting and statistics.

According to the Ministry of Health of Ukraine, most of the records that patients consider "incorrect" are actually appointments during which vaccinations, procedures, or medical examinations were made, etc. The Ministry of Health asks not to confuse them with fake visits.

The ministry recognizes that when doctors work with the system, data on visits may appear by mistake, and there may also be abuse by doctors. There is responsibility for the latter.

The National Health Service of Ukraine analyzes each record and identifies discrepancies. According to statistics, about 10% of the targeted records are deducted from payment.

The Ministry of Health reports that in 2022 alone, 16,670 duplicate records were found in the primary healthcare system, which allowed avoiding unnecessary payments of more than UAH 5 million.

More than half a million patient death records were also checked. As a result, funds were not spent on services for "dead souls". This made it possible to redistribute UAH 158 million.

These actions will help the state to respond more quickly and send monitoring teams to medical institutions that receive numerous complaints.

Ігор Льов